Problem Context

The number of older adults in the US is projected to grow by 80%+ over the next few decades. There has been a lot of interest in meeting this trend by building wellness tools and devices to meet their needs. However, many of these tools have issues that may make them difficult to use by older adults.

Performing a Usability Test with a Currently Available Tool

Generation of Study Design & Moderation of Usability Test

I generated study design for usability testing of a commercially available wellness tool to ascertain issues older adults have in its use via a think-aloud protocol. I also moderated acted as facilitator during usability testing sessions.

Figuring Out What the Problems Are

Analysis & Affinity Mapping

I performed instant data analysis with the team to brainstorm usability problems observed during sessions, followed by ranking severity. I then used affinity mapping to aggregate similar problems into larger themes.